You are here: Home » Services » Warranty

WARRANTY

2-year coverage with 48-hour response for technical issues.

Product Warranty Policy & After-Sales Service Commitment. At SIBOASI, we stand behind the quality of our smart sports products
with a comprehensive warranty and global support network to ensure your long-term satisfaction.

1. Warranty Policy

Warranty Period:

2 years from the date of purchase (valid with proof of invoice).

Coverage:

Free replacement of defective main components (e.g., sensors, mainborad,control panel and so on, ) due to manufacturing flaws.

Exclusions:

Physical damage, misuse, unauthorized modifications, or natural disasters.

Post-Warranty:

Cost-only replacement parts with a discount for agent clients.

2. After-Sales Service Commitment

Global Technical Support:

24/7 multilingual assistance via email/chat.

Spare Parts Network:

4 regional warehouses (USA, Denmark, Australia, Vietnam) for faster replacements.

On-Site Service:

Available for enterprise clients (e.g., smart stadium installations).

Proactive Engagement:

Annual participation in **6-8 international trade shows** (e.g., ABSHOW ,FSB,ISPO, CES and so on) for direct support.

3. Repair Service Process

A. Contact:

Reach your sales representative or afterservice number.

B. Diagnosis:

Product barcode(on the machine or on the manual)
30-second videos showing the issue (show the problem and faults)

C. Solution:

Our team will:
Offer video-guided troubleshooting within 4 business hours
Dispatch replacement parts globally within 48 hours(if required)

D. Resolution:

Confirm fault elimination via follow-up call.

4. Contact Information

Sales Inquiries:

+86 13549309809 (WeChat/WhatsApp)

After-Sales Hotline:

+86 15373431000 (24/7)

Customer Service:

+86 769 89887188 (Mon-Fri 9:00-18:00 GMT+8)

Email:

julie@siboasi.com.cn

SIBOASI is a professional manufacturer since 2006, focusing on the products of ball training machine and stringing machine.

Quick Links

Product Category

Contact Information

WhatsApp / Phone: +86 13549309809

Tel: +86 769 89887188

E-mail: julie@siboasi.com.cn

Add: No.16, Fuma 1st Road, Chigang, Humen town,Dongguan, Guangdong, China